Trading Policies

WEBSITE PRICING

  • All prices are stated and processed in AUD.
  • Prices are subject to change at anytime at the discretion of Victoria Healthcare Products.

PAYMENT POLICY

  • Full payment is required prior to goods being shipped
  • For orders that are to be paid by Direct Deposit or Cheque, payment must be made within 7 days of the order being placed or it will be automatically cancelled.

SHIPPING POLICY

  • For orders under $100, postage and handling charges within Victoria are $10.00
  • For orders under $100, postage and handling charges for the rest of Australia are $16.00
 
  • Orders are dispatched within 2 business days and delivery is between 2-9 business days from date of dispatch depending on your area. We cannot deliver to a PO Box or Parcel Locker as we use a road courier service.
  • All orders will be shipped complete on one consignment. They will not be broken into multiple deliveries.
  • If no specific delivery instructions are detailed with the order, the goods will be left at the front door. If special instructions are necessary they must accompany the order at time of lodgement.
 
Approximate Delivery Times
 Area/State  Days  Area/State  Days  Area/State  Days
 Canberra - ACT    4-6  Wentworth - NSW   4-6  Bunbury - SA   3-5
 Sydney - NSW    4-6  Tweed Heads - NSW   4-6  Hobart -TAS   4-6
 Newcastle - NSW    4-6  Darwin -NT   6-8  Launceston - TAS   4-6
 Central Coast -NSW    4-6  Alice Springs - NT   6-8  Devonport - TAS   4-6
 Wollongong - NSW    4-6  Brisbane - QLD   4-6  Perth - WA   7-9
 Coffs Harbour - NSW    4-6  Sunshine Coast-QLD   4-6  Bunbury - WA   7-9
 Wagga Wagga - NSW    4-6  Toowoomba - QLD   4-6  Geraldton - WA   7-9
 Port Macquarie-NSW    4-6  Gold Coast - QLD   4-6  Ellenbrook - WA   7-9
 Tamworth - NSW    4-6  Townsville - QLD   6-8  Busselton - WA   7-9
 Orange - NSW    4-6  Cairns - QLD   6-8  Kalgoorlie - WA   7-9
 Bowral - NSW    4-6  Mackay - QLD   6-8  Albany - WA   7-9
 Dubbo - NSW    4-6  Rockhampton - QLD   6-8  Broome - WA   7-9
 Nowra - NSW    4-6  Bundaberg - QLD   6-8    
 Bathurst -NSW    4-6  Hervey Bay - QLD   6-8  Metro - VIC   2-4
 Lismore - NSW    4-6  Gladstone - QLD   6-8  Country -VIC   4-6
 Albury - NSW    4-6  Adelaide - SA   3-5    


CUSTOMER SERVICE POLICY

  • Victoria Healthcare Products Pty Ltd is committed to providing excellent customer service. If for any reason we are unable to proceed with your order, or if there is a delay, we will contact you within 2 business days to discuss alternative arrangements or cancellation.
 

REFUND POLICY

  • Please make your selection carefully as we do not offer refunds for changing your mind or wrong decision. If the goods are faulty, you can choose between a refund, exchange or credit.
  • No refund, excahnge, or credit, will be given unless prior arrangement with VHP Customer Service.
  • Please notify us within 7 days of delivery for credit/refund, exchange or short delivery.
  

PRIVACY POLICY

  • Victoria Healthcare Products does not pass on any of your personal information to any other business. The only information we store is your name, billing details and shipping details. We keep your information purely for processing and dispatching your orders.
 

SECURITY POLICY

  • When purchasing from Victoria Healthcare Products your credit card details are passed through a secure server using 128-bit SSL (secure sockets layer) encryption technology.
FREE FREIGHT AUSTRALIA WIDE! For all ONLINE orders over $100