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Trading Policies


WEBSITE PRICING
  • All prices are stated and processed in AUD

SHIPPING POLICY
  • We charge a flat rate for delivery of $6.60 for Victoria and $12.00 for the rest of Australia including GST per order, for Online Orders Only
  • Orders are dispatched within 2 business days and delivery is between 2-5 business days
  • We deliver throughout Australia 

CUSTOMER SERVICE POLICY
  • Victoria Healthcare Products Pty Ltd is committed to providing excellent customer service. If for any reason we are unable to proceed with your order or if there is a delay, we will contact you within 2 business days to discuss alternative arrangements or cancellation

REFUND POLICY
  • Please make your selection carefully as we do not offer refunds for changing your mind or wrong decision. If the goods are faulty, you can choose between a refund, exchange or credit.
  • Please notify us within 7 days of delivery for credit/refund, exchange or short delivery.

PRIVACY POLICY
  • Victoria Healthcare Products Pty Ltd does not pass on any of your personal information to any other businesses. The only information we store is your name, billing details and shipping details. We keep your information purely for processing and dispatching your orders.

SECURITY POLICY
  • When purchasing from Victoria Healthcare Products Pty Ltd your credit card details are passed through a secure server using 128-bit SSL (secure sockets layer) encryption technology